Returns Policy

Extended Christmas Returns Policy

All items purchased as Christmas presents will be eligible for an extended returns policy. This policy is as follows, you will have 14 days after Christmas day to request your ARN and 7 further days to have the item returned to us (our usual Returns Policies regarding sale and discounted items still apply)

 We offer a no questions asked returns policy which means that you can return your goods at any point within seven days after you have received them, for a refund or an exchange. Your goods do of course need to be completely unworn with the labels still attached.

The decision as to whether the goods are truly faulty will be made by either one of our experienced Retail Managers or with the expert opinion of the Manufacturers Representative. If the goods are faulty we will cover all reasonable postage costs and gladly replace the goods, or offer a full refund. (To ensure efficient processing please let us know the postage costs as soon as possible.) If however it is thought that the goods have been damaged or tampered with, or have had excessive wear, no exchange will be granted and all postage/shipping costs will have to be covered by the customer.

Please call one of our customer services team on +44 (0)1702 469 785 Monday to Friday 10am-5pm UK time, or email us to let us know if you think that you have received faulty goods.

Note: If you are returning any goods from Europe or Worldwide, particularly the USA, please note on the package that they are RETURNED GOODS.

The most secure method of sending your credit card details to us is via the Secure Server on our Website. All information is encrypted and can not even be seen by any members of our staff – we can only authorise your bank to release the payment. If you wish, you may speak directly to a customer services representative over the phone and they can process your order for you. Please call +44 (0)1702 469 785 Monday to Friday 10am-5pm UK time for assistance.

For our address, phone numbers, and email address, please see our Contact Us page.

OHSOBOHO is located in ESSEX in the UK, our address for correspondence and returns is: This also our store address.

OHSOBOHO
100 SOUTCHURCH ROAD
SOUTHEND ON SEA, ESSEX
UK
SS1 2LX

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